Support
Need help? Contact us at [email protected]
Frequently Asked Questions
How do I manage my subscription?
If you subscribed on iPhone or iPad, open the Settings app. Tap your name at the top. Tap Subscriptions. Select Echoes to manage or cancel your subscription. If you subscribed in the web app, select Manage subscription in the account menu. You can also cancel at link.com. When you cancel, you keep Premium until the end of the period you paid for.
I pay on my iPhone. Why is the web app not Premium?
Sign in with the same Apple or Google account in the app and on the web. Open Settings in the Echoes app on your iPhone or iPad. Tap Sign In. Then sign in to the web app with that same account and reload the page.
How do I get help with a web app charge or a refund?
Link (Sold through Link, LLC, a Stripe company) takes the payment for a web app subscription. On your card statement, the charge starts with LINK.COM*. Link sends your receipts. For billing questions or a refund, contact Link support or email [email protected]. Echoes handles each request case by case. Link may also refund a payment within 60 days, under Link's refund policy.
I was charged twice. What do I do?
The web app does not sell Premium to an account that already has it. If you still paid twice, check your card statement to see where each charge came from. A web app charge starts with LINK.COM*. An App Store charge shows as APPLE.COM/BILL. Then ask for a refund of the extra charge. Apple handles App Store refunds, not Echoes. Request one at reportaproblem.apple.com. For a web app purchase, contact Link support or email [email protected].
How does the free month from the website work?
The claim link opens Apple's offer redemption page. You do not need the app installed first. You can download the app during redemption. The free month applies to the monthly Premium plan. It renews at $2.99/month unless you cancel in Settings before the month ends.
How do I delete my account?
An account is optional. If you signed in with Apple or Google, follow the steps on the Delete Your Account page.
How do I restore purchases?
Open Settings in the app. Tap "Restore Purchases". If you subscribed on another device with the same Apple ID, Echoes restores your subscription.
About Echoes
Echoes shows real-time NEXRAD Level 2 and Level 3 radar data from the National Weather Service. It also shows GOES satellite imagery, hurricane tracking, air quality, forecasts, and more. Echoes gets this data from NOAA. NEXRAD sites update every 4 to 10 minutes, depending on scan mode.
Note: Weather data may be delayed or contain errors. Do not rely solely on this app for life-safety decisions.